Privacy Policy

1. Introduction

This document sets out the privacy policy of Kikoff Football Franchising Pty Ltd ABN 24 667 503 086 (referred to in this privacy policy as 'we', 'us', or 'our').

The Privacy Act 1988 (Cth) (Privacy Act) requires entities bound by the Australian Privacy Principles to have a privacy policy. We take our privacy obligations seriously and we've created this privacy policy to explain how we store, maintain, use and disclose personal information.

We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information. By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website.

2. Types of Personal Information We Collect

The personal information we collect may include the following:

• Name, mailing or street address, email address and telephone number
• Date of birth and age
• Credit card or other payment information
• Social media information
• Sensitive information (such as health information) as set out below
• Device push notification token (for app notifications)
• Emergency contact details and medical information you provide in relation to a player
• Information about your business or personal circumstances
• Information in connection with client surveys, questionnaires and promotions
• Your device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information
• Any other information provided by you to us via our website or online presence

3. How Personal Information Is Collected

We will collect your personal information in a lawful and fair way, only where you have consented or as otherwise permitted by law.

How we collect information from you

We may collect personal information where you:

• Contact us through our website or submit any of our online inquiry forms
• Receive goods or services from us
• Communicate with us via email, telephone, SMS or social applications
• Interact with our website, social applications, services, content and advertising
• Invest in our business or enquire as to a potential purchase in our business

How you provide information for someone else

If you are providing personal information on behalf of someone else, you must have their consent to provide that information to us. If we collect personal information from individuals under the age of 18, we will assess their capacity to consent on a case-by-case basis. As a general principle, we will assume individuals aged 15 and above have capacity to consent unless there are reasonable grounds to believe otherwise. Parents or guardians may contact us at hello@kikoff.com.au to review, manage, or request deletion of their child's personal information.

How we collect information from cookies

We may collect personal information when you use or access our website through web analytics tools, cookies or other similar tracking technologies. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser. We may use Google Analytics to collect and process data. To find out more see How Google uses data when you use our partners' sites or apps.

4. Use of Our Mobile App

This privacy policy also applies to the Kikoff Football mobile app, available on the Apple App Store and Google Play.

• Accounts and players. You create an account using your name, email address and password. Accounts are held by adults. Where programs, bookings or registrations involve a child, the child's details are entered and managed by the parent or guardian through their own account.
• Biometric login. The app offers the option to sign in using your device's biometric features (Face ID or Touch ID). This is handled entirely by your device's operating system — your biometric data never leaves your device.
• Push notifications. If you allow notifications, we collect a device push token to send you booking confirmations, reminders, results and similar updates. You can disable push notifications at any time in your device settings.
• Deleting your data. You can request deletion of your account and associated personal information at any time from within the app or by contacting us at hello@kikoff.com.au. Some information may be retained where required by law.

5. Use of Your Personal Information

We collect and use personal information for the following primary purposes:

• To provide goods, services or information to you
• For record keeping and administrative purposes
• To provide information about you to our contractors, employees, consultants or agents for the purpose of providing goods or services to you
• To improve and optimise our service offering and customer experience
• To comply with our legal obligations, resolve disputes or enforce our agreements
• To send you administrative messages, reminders, notices, updates and security alerts
• To consider an application of employment from you

6. How We Disclose Your Personal Information

We respect your privacy and will take reasonable steps to keep your personal information confidential. We may disclose your personal information to our professional advisors, related entities, or third party contractors as required to provide our goods and services.

To provide the app and our services, we use the following third-party service providers:

• Supabase — secure database and account authentication (primary data hosting in Sydney, Australia)
• Stripe — payment processing for bookings, registrations and other purchases
• Expo — delivery of push notifications
• Sinch (MessageMedia) — delivery of SMS messages
• HubSpot — customer relationship management and email
• Google Analytics, Google Ads and Meta (Facebook) Pixel — analytics and advertising measurement

Each provider only receives the information necessary to perform its function and is required not to use it for any other purpose.

7. Storage of Your Personal Information

Personal information that forms part of our core records is stored in a database hosted in Sydney, Australia. Some third-party service providers we use may be located, or store data, outside Australia (including in the United States). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles.

8. Sensitive Information

We may collect sensitive information (including health information) during the course of providing our goods and services. We will only collect this sensitive information where you consent to such collection and directly provide us with this information. Your sensitive information will only be used for the purpose of providing you with our goods and services, complying with our legal obligations, or as otherwise permitted by law.

9. Marketing

We may at times send you marketing communications in accordance with the Spam Act 2003 (Cth). You can opt out of receiving marketing materials from us at any time by using the opt-out facility provided (e.g., an unsubscribe link on emails) or by contacting us via the details below.

10. Security

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

11. Links

Our website may contain links to other websites. Those links are provided for convenience and we are not responsible for the privacy practices of those linked websites.

12. Accessing or Correcting Your Personal Information

You can access the personal information we hold about you by contacting us. Sometimes we may not be able to provide you with access, for example if it would reveal personal information about another person, relate to existing or anticipated legal proceedings, or if your request is frivolous. If we cannot give you access, we will tell you why in writing. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure it is corrected.

13. Making a Complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, please contact us using the details below. We will acknowledge your complaint and respond within a reasonable period. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner.

14. Contact Us

For privacy-related enquiries, please contact us at:

Kikoff Football Franchising Pty Ltd
Email: hello@kikoff.com.au